FAQ
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Answers
What is Spinomera?
Spinomera is a social casino experience for entertainment using virtual chips. You can spin, progress, unlock rewards, and enjoy a premium casino feel without cash-outs.
Terms of Service and Privacy Policy explain the essentials.
Do I need to be 18+?
Yes. Spinomera is intended for adults. Availability and checks may vary by region and features you use.
How do I start playing?
Create an account, claim starter chips, then pick a game from the lobby.
- Choose your stake per spin
- Watch for bonus triggers
- Track rewards through events and milestones
How do I get free chips?
You can earn chips through:
- Daily login rewards and streak bonuses
- Level-ups and progression milestones
- Challenges, quests, and limited-time events
- Occasional promotional drops (where available)
Availability can vary by region and account status.
What happens if I run out of chips?
You can wait for the next free reward window (daily drops, events, streaks), or use optional chip packs if offered. The goal is: free play stays viable, paid options accelerate.
Can I buy chips?
If chip packs are available in your region, you’ll see them in the store. Purchases are optional.
Virtual chips have no cash value and aren’t withdrawable.
Can I cash out or withdraw winnings?
No. Spinomera is for entertainment using virtual currency only. There’s no cash-out.
I forgot my password, what should I do?
Use the “Forgot password” link on sign-in. We’ll email you a reset link. For privacy, we don’t confirm whether an email is registered.
- Check spam/junk
- Make sure you entered the right email
- Try again after a minute if your inbox is slow
Can I change my email address?
If enabled, you’ll find this in account settings. We may require verification to protect your account.
How do I delete my account?
Request deletion via settings (if available) or contact support. We may retain limited records where legally required, explained in our policy.
Are the outcomes random and fair?
Spinomera uses a provably fair system - every game outcome is determined by a combination of a server seed (locked in before your bet) and a client seed your browser contributes. Neither side can manipulate the result after it’s set.
Before each spin the server commits to a secret seed by sharing a cryptographic hash. Once the round ends, the actual seed is revealed so you can independently verify the outcome was never altered. Every round is HMAC-signed and permanently logged.
Classic Slots has a target Return to Player (RTP) of ~96% - meaning over a very large number of spins the game returns roughly 96 chips for every 100 wagered on average. Individual sessions will vary. You can view the full paytable and odds by clicking Game Info on any game screen.
To verify a specific round, use the Provably Fair ↗ link shown after each spin.
Can I be restricted for winning too much?
Normal gameplay isn’t penalised. Restrictions usually relate to policy violations (automation, abuse, suspicious patterns), not legitimate luck.
What data do you collect?
Typically: account details you provide, security/device signals (to prevent abuse), and gameplay events needed to run the service. For specifics, see the Privacy Policy.
Do you use cookies?
Yes, for essential site functions and (optionally) analytics depending on your consent settings. You can update preferences at any time.
How do I report a bug?
Send support:
- What you expected vs what happened
- Steps to reproduce
- Device/browser + screenshot if possible
How do I contact support?
Email: support@spinomera.com
For account security, we may ask you to confirm ownership before making changes.