This Refund Policy explains the circumstances under which refunds may be issued for purchases made on the Spinomera platform (the “Platform”).
Spinomera is an entertainment-only social casino. We do not offer real-money gambling, cash withdrawals, or prizes of real-world monetary value. All purchases relate to virtual currency, virtual items, or subscriptions used solely for entertainment purposes.
1. General Policy
All purchases on the Platform are final and non-refundable, except where required by applicable law or as expressly stated in this Policy.
By making a purchase, you acknowledge that:
- Virtual currency and virtual items have no real-world monetary value
- Virtual items are licensed, not sold
- Virtual currency and items cannot be redeemed for cash, transferred outside the Platform, or exchanged for real-world value
- Use of virtual items begins immediately upon purchase
- You waive any statutory right of withdrawal where permitted by law
2. Digital Content & Immediate Delivery
Virtual currency, virtual items, and subscriptions constitute digital content that is delivered immediately upon purchase.
Once delivery has begun, you acknowledge and agree that you lose any statutory right to cancel or withdraw from the purchase, except where applicable consumer protection law requires otherwise.
3. When Refunds May Be Issued
Refunds may be issued at Spinomera’s discretion in limited circumstances, including:
- A verified technical error resulting in virtual currency or items not being delivered
- Duplicate charges caused by a system malfunction
- Unauthorised transactions where a refund is legally required
- Other circumstances where a refund is required under applicable consumer protection law
Where virtual currency or items have been partially used or consumed, any refund may be reduced or declined accordingly.
Refunds are not guaranteed and are assessed on a case-by-case basis.
4. When Refunds Will Not Be Issued
Refunds will not be issued for:
- Accidental or unintended purchases
- Change of mind
- Dissatisfaction with gameplay, outcomes, or chance-based results
- Loss of virtual currency or items through normal gameplay
- Inactivity, account suspension, or account termination
- Misunderstanding the nature or value of virtual currency
- Purchases made using another person’s device, account, or payment method
- Failure to read or understand the Platform’s rules, terms, or disclosures
5. Time Limits for Refund Requests
Refund requests must be submitted within a reasonable period following the transaction date, typically no later than 14 days, unless a longer period is required by applicable law.
Requests submitted outside this timeframe may be declined.
6. Minors & Unauthorised Purchases
The Platform is intended for users aged 18 and over.
If a purchase is claimed to have been made by a minor without valid authorisation, Spinomera may request reasonable evidence to assess the claim. Where required by law, refunds may be issued. Otherwise, we reserve the right to deny refund requests where appropriate safeguards and age confirmations were in place.
7. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting Spinomera may result in:
- Immediate account suspension or termination
- Revocation of virtual currency or items associated with the transaction
- Restriction or permanent loss of purchasing privileges
We strongly encourage users to contact customer support before initiating a chargeback so that we can attempt to resolve the issue directly.
8. Subscriptions
Where the Platform offers recurring subscriptions:
- Subscriptions renew automatically unless cancelled prior to the renewal date
- You may cancel at any time to prevent future charges
- No refunds are issued for partially used subscription periods, except where required by law
9. Fraud & Abuse
Spinomera reserves the right to refuse refunds where we reasonably believe that a refund request involves fraud, abuse, exploitation of refund systems, or attempts to circumvent Platform rules.
10. Refund Method & Processing
Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.
Spinomera is not responsible for delays caused by third-party payment processors or banks.
11. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of the updated Policy.
12. Contact
For refund-related enquiries, please contact:
Email: support@spinomera.com