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Player support
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support@spinomera.comLegal & compliance
Legal notices, policy questions, rights requests, or regulatory matters.
legal@spinomera.comQuick answers
Is Spinomera real-money gambling?
No — and that's not just fine print. Spinomera is an entertainment-only social gaming platform: every game uses virtual chips with no real-world value, there's nothing to wager, and nothing to lose. You can't deposit funds to gamble with, and gameplay outcomes never produce real money or cash prizes. Think of it the same way you'd think of in-game currency in a mobile game.
Can I withdraw or win real money?
No. Virtual chips, XP, and cosmetic rewards exist only inside Spinomera and can't be withdrawn, exchanged, cashed out, or converted to real-world value — even if you've purchased chip packs. Any "winnings" in a game simply add to your in-game balance, the same as winning coins or cosmetics in a video game.
Is Spinomera suitable for under-18s?
No. Spinomera is intended for adults aged 18 and over.
I made a purchase, what did I buy?
Purchases provide virtual items or features for entertainment only. They do not represent money, prizes, or real-world value.
How quickly do you respond to support requests?
We typically respond within 24-48 hours. Complex enquiries may take slightly longer.